{"id":1826,"date":"2025-01-20T16:31:31","date_gmt":"2025-01-20T16:31:31","guid":{"rendered":"https:\/\/petitmaxou.com\/?page_id=1826"},"modified":"2026-09-08T17:04:22","modified_gmt":"2026-09-08T16:04:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/petitmaxou.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQ<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Frequently asked questions<\/h2>

Delivery<\/p>

Which countries do you deliver to?<\/summary>

We deliver across Europe and internationally. Shipping is included for Europe and is calculated automatically at checkout for international orders.<\/p><\/details>

What's the delivery time?<\/summary>

Delivery usually takes between 5 and 12 working days depending on your country. You will receive an email with a tracking number as soon as it is dispatched.
see page Delivery & Dispatch<\/a><\/p><\/details>

Is delivery free?<\/summary>

Shipping is free on all our products within EUROPE. The displayed price is the final price. For INTERNATIONAL orders, they are calculated automatically when you check out your basket<\/p><\/details>

Can I track my order?<\/summary>

Yes. You will receive a confirmation email as soon as your order is dispatched, including a tracking link. If you have any problems, please contact us at clients@petitmaxou.com.<\/p><\/details>

Returns & refunds<\/p>

Can I return an item?<\/summary>

Yes, you have 14 days from receipt to return an item to us in its original condition. Please contact us first at clients@petitmaxou.com.<\/p><\/details>

How does the refund work?<\/summary>

Once the return has been received, we will issue a refund in accordance with our return policy within 5 to 7 working days to your original payment method.<\/p><\/details>

I have received a damaged product, what should I do?<\/summary>

Please email us a photo at clients@petitmaxou.com, stating your order number. We will send you a replacement or issue a refund at no extra cost.<\/p><\/details>

Payment<\/p>

What payment methods do you accept?<\/summary>

Cartes bancaires (Visa, Mastercard), Stripe, Google Pay. Tous les paiements sont s\u00e9curis\u00e9s et chiffr\u00e9s.<\/p><\/details>

Is the payment secure?<\/summary>

Oui, \u00e0 100%. Nous utilisons Stripe. Vos donn\u00e9es bancaires ne sont jamais stock\u00e9es sur nos serveurs.<\/p><\/details>

Products<\/p>

How are your products selected?<\/summary>

Every product is chosen by our team. We favour useful, safe and durable items \u2014 a short, well-chosen selection.<\/p><\/details>

What age group are the products suitable for?<\/summary>

Each product listing indicates the recommended age range. If in doubt, contact us \u2014 we will help you find the right product.<\/p><\/details>

Contact<\/p>

How can we contact you?<\/summary>

Please email us at clients@petitmaxou.com. We usually reply within 24 to 48 hours (working days).<\/p><\/details><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our partner websites: PetitMax blog<\/a> ,\u00a0Star Wars<\/a>, \u00a0Original gifts<\/a>,\u00a0Pet accessories<\/a>,\u00a0Let's protect our oceans<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ Questions fr\u00e9quentes Livraison Dans quels pays livrez-vous ? Nous livrons dans toute l’Europe et \u00e0 l’international. Les frais de port Sont Inclus pour l’Europe et sont calcul\u00e9s automatiquement \u00e0 la validation de votre panier pour l’International. Quel est le d\u00e9lai de livraison ? La livraison prend g\u00e9n\u00e9ralement entre 5 et 12 jours ouvr\u00e9s selon […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1826","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/pages\/1826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/comments?post=1826"}],"version-history":[{"count":0,"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/pages\/1826\/revisions"}],"wp:attachment":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/media?parent=1826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}