{"id":50011,"date":"2026-10-05T15:04:00","date_gmt":"2026-10-05T15:04:00","guid":{"rendered":"https:\/\/petitmaxou.com\/livraison-expedition\/"},"modified":"2026-10-05T15:04:00","modified_gmt":"2026-10-05T15:04:00","slug":"delivery-dispatch","status":"publish","type":"page","link":"https:\/\/petitmaxou.com\/en\/livraison-expedition\/","title":{"rendered":"Delivery &amp; Shipping"},"content":{"rendered":"<p>At PetitMaxou, we dispatch our little treasures <strong>all over the world<\/strong> \ud83c\udf0d<br \/>The <strong>delivery is free throughout the European Union<\/strong>, with no minimum spend.<\/p>\n<h2>\ud83d\ude9a Zones, delivery times and charges<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 20px 0;\">\n<thead>\n<tr style=\"background: #f5f5f5;\">\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e0e0e0;\">Zone<\/th>\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e0e0e0;\">Estimated time of arrival<\/th>\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e0e0e0;\">Delivery charge<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\">France <strong>Metropolitan France<\/strong><\/td>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\">5 to 12 working days<\/td>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\"><strong>Free<\/strong> \u2728<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\">\ud83c\uddea\ud83c\uddfa <strong>European Union<\/strong><\/td>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\">5 to 12 working days<\/td>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\"><strong>Free<\/strong> \u2728<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\">\ud83c\udf0d <strong>Non-EU <\/strong><em>(Suisse, Royaume-Uni, USA etc&#8230;\u00a0<\/em><\/td>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\">10 to 20 working days<\/td>\n<td style=\"padding: 12px; border: 1px solid #e0e0e0;\">Calculated automatically at checkout<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>Timescales are provided for guidance only from the date of despatch. Delays may occur during peak periods (festive season, sales, Valentine's Day, Mother's Day).<\/em><\/p>\n<h2>\ud83d\udce6 Preparing your order<\/h2>\n<p>All our orders are carefully prepared and dispatched within <strong>2 to 5 working days<\/strong> after payment confirmation.<\/p>\n<p>As soon as it is dispatched, you will automatically receive an email with:<\/p>\n<ul>\n<li>\u2709\ufe0f A shipping confirmation email<\/li>\n<li>Your <strong>tracking number<\/strong> unique<\/li>\n<li>\ud83d\udd17 The direct link to track your parcel in real-time<\/li>\n<\/ul>\n<h2>\ud83d\udec3 Customs and duties \u2014 orders outside the European Union<\/h2>\n<p>For shipped orders <strong>outside the EU<\/strong> (Suisse, Royaume-Uni, USA etc.), les r\u00e9glementations locales peuvent entra\u00eener :<\/p>\n<ul>\n<li><strong>Customs duties<\/strong><\/li>\n<li><strong>A local VAT<\/strong> (par exemple 8,1 % en Suisse, 20 % au Royaume-Uni &#8230;)<\/li>\n<li><strong>Customs charges<\/strong> applied by the carrier<\/li>\n<\/ul>\n<p>\u26a0\ufe0f These charges are at the <strong>recipient pays<\/strong> and paid directly to the delivery driver or the customs office upon receipt. <strong>They are not included in the price shown on PetitMaxou<\/strong> and vary depending on the country and the order value.<\/p>\n<p>\ud83d\udca1 <strong>Our advice<\/strong> before ordering, check with your country's customs office to find out the applicable thresholds and rates. This will prevent any surprises upon delivery.<\/p>\n<h2>\ud83d\udcb3 Accepted payment methods<\/h2>\n<p>We use the most secure payment platforms on the market:<\/p>\n<ul>\n<li><strong>Stripe<\/strong> bank card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Bancontact, iDEAL, SEPA direct debit<\/li>\n<\/ul>\n<p>\ud83d\udd12 All transactions are <strong>encrypted in SSL<\/strong>. Your banking details are never stored on our servers.<\/p>\n<h2>Returns and refunds<\/h2>\n<p>Dans les pays de la CEE vous disposez de <strong>14 days<\/strong> upon receipt to return an item that does not suit you.<\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/petitmaxou.com\/en\/refunds-and-returns\/\">Read our full returns policy<\/a><\/p>\n<h2>\ud83d\udcec Got a question? A parcel running late?<\/h2>\n<p>We are here to support you:<\/p>\n<p>\ud83d\udce7 <strong><a href=\"mailto:clients@petitmaxou.com\">clients@petitmaxou.com<\/a><\/strong><br \/>\ud83d\udcde <strong>+33 1 89 48 07 61<\/strong><\/p>\n<p><em>Guaranteed response within 24 to 48 working hours.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Chez PetitMaxou, nous exp\u00e9dions nos petits tr\u00e9sors partout dans le monde \ud83c\udf0dLa livraison est offerte dans toute l&rsquo;Union Europ\u00e9enne, sans minimum d&rsquo;achat. \ud83d\ude9a Zones, d\u00e9lais et tarifs Zone D\u00e9lai estim\u00e9 Frais de livraison \ud83c\uddeb\ud83c\uddf7 France m\u00e9tropolitaine 5 \u00e0 12 jours ouvr\u00e9s Gratuit \u2728 \ud83c\uddea\ud83c\uddfa Union Europ\u00e9enne 5 \u00e0 12 jours ouvr\u00e9s Gratuit \u2728 \ud83c\udf0d Hors [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-50011","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/pages\/50011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/comments?post=50011"}],"version-history":[{"count":0,"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/pages\/50011\/revisions"}],"wp:attachment":[{"href":"https:\/\/petitmaxou.com\/en\/wp-json\/wp\/v2\/media?parent=50011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}