Delivery & Shipping

At PetitMaxou, we dispatch our little treasures all over the world 🌍
The delivery is free throughout the European Union, with no minimum spend.

🚚 Zones, delivery times and charges

Timescales are provided for guidance only from the date of despatch. Delays may occur during peak periods (festive season, sales, Valentine's Day, Mother's Day).

📦 Preparing your order

All our orders are carefully prepared and dispatched within 2 to 5 working days after payment confirmation.

As soon as it is dispatched, you will automatically receive an email with:

• ✉️ A shipping confirmation email
• Your tracking number unique
• 🔗 The direct link to track your parcel in real-time

🛃 Customs and duties — orders outside the European Union

For shipped orders outside the EU (Suisse, Royaume-Uni, USA etc.), les réglementations locales peuvent entraîner :

• Customs duties
• A local VAT (par exemple 8,1 % en Suisse, 20 % au Royaume-Uni …)
• Customs charges applied by the carrier

⚠️ These charges are at the recipient pays and paid directly to the delivery driver or the customs office upon receipt. They are not included in the price shown on PetitMaxou and vary depending on the country and the order value.

💡 Our advice before ordering, check with your country's customs office to find out the applicable thresholds and rates. This will prevent any surprises upon delivery.

💳 Accepted payment methods

We use the most secure payment platforms on the market:

• Stripe bank card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Bancontact, iDEAL, SEPA direct debit

🔒 All transactions are encrypted in SSL. Your banking details are never stored on our servers.

Returns and refunds

Dans les pays de la CEE vous disposez de 14 days upon receipt to return an item that does not suit you.

👉 Read our full returns policy

📬 Got a question? A parcel running late?

We are here to support you:

📧 clients@petitmaxou.com
📞 +33 1 89 48 07 61

Guaranteed response within 24 to 48 working hours.