FAQ

Frequently asked questions

Delivery

Which countries do you deliver to?

We deliver across Europe and internationally. Shipping is included for Europe and is calculated automatically at checkout for international orders.

What's the delivery time?

Delivery usually takes between 5 and 12 working days depending on your country. You will receive an email with a tracking number as soon as it is dispatched.
see page Delivery & Dispatch

Is delivery free?

Shipping is free on all our products within EUROPE. The displayed price is the final price. For INTERNATIONAL orders, they are calculated automatically when you check out your basket

Can I track my order?

Yes. You will receive a confirmation email as soon as your order is dispatched, including a tracking link. If you have any problems, please contact us at clients@petitmaxou.com.

Returns & refunds

Can I return an item?

Yes, you have 14 days from receipt to return an item to us in its original condition. Please contact us first at clients@petitmaxou.com.

How does the refund work?

Once the return has been received, we will issue a refund in accordance with our return policy within 5 to 7 working days to your original payment method.

I have received a damaged product, what should I do?

Please email us a photo at clients@petitmaxou.com, stating your order number. We will send you a replacement or issue a refund at no extra cost.

Payment

What payment methods do you accept?

Cartes bancaires (Visa, Mastercard), Stripe, Google Pay. Tous les paiements sont sécurisés et chiffrés.

Is the payment secure?

Oui, à 100%. Nous utilisons Stripe. Vos données bancaires ne sont jamais stockées sur nos serveurs.

Products

How are your products selected?

Every product is chosen by our team. We favour useful, safe and durable items — a short, well-chosen selection.

What age group are the products suitable for?

Each product listing indicates the recommended age range. If in doubt, contact us — we will help you find the right product.

Contact

How can we contact you?

Please email us at clients@petitmaxou.com. We usually reply within 24 to 48 hours (working days).